Privacy Policy

1. Who We Are

Riverstone Store is operated by Riverstone Home Design, located at 765 River Road, Chartwell, Hamilton, New Zealand 3210. We sell 3D printed products online via store.rsdesign.nz. If you have any questions about this policy, contact us at info@rsdesign.nz.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information — name, email address, and password when you create an account.
• Order information — name, email address, phone number, and shipping address when you place an order.
• Payment information — payment details are processed securely by Stripe. We do not store your card number on our servers.
• Contact enquiries — name, email, phone, and message content when you submit our contact form.
• Usage data — pages visited, browser type, device type, and IP address collected automatically when you use our site.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates.
• Respond to your enquiries and provide customer support.
• Maintain and improve our website and services.
• Comply with legal obligations.
• Detect and prevent fraud or misuse of our services.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing Your Information

We may share your information with trusted third parties who assist in operating our website and fulfilling orders:

• Stripe — payment processing. Stripe's privacy policy is available at stripe.com/nz/privacy.
• Microsoft — email delivery via Microsoft 365. Applicable to transactional emails such as order confirmations and contact replies.
• Courier & freight providers — your name and shipping address are shared with the courier used to deliver your order.

We may also disclose your information where required by law or to protect the rights and safety of our business or others.

5. Cookies

Our website uses cookies and similar technologies to maintain your session, remember your shopping cart, and store your preferred region/currency. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but some features of the site may not function correctly without them.

We do not use cookies for advertising or third-party tracking.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order records are retained for a minimum of 7 years in accordance with New Zealand tax and business record-keeping requirements. You may request deletion of your account at any time (see Section 8).

7. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. All data transmitted between your browser and our site is encrypted using TLS (HTTPS). Payment processing is handled entirely by Stripe and is not stored on our servers.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal retention requirements).
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at info@rsdesign.nz. We will respond to your request within 20 working days as required by the Privacy Act 2020.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our store is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Riverstone Home Design
765 River Road, Chartwell
Hamilton, New Zealand 3210
info@rsdesign.nz